To improve and sustain the health of our members. Our sole purpose is to enhance the quality of life of our patients through the provision of excellent health care and customer service. We accomplish this by observing a common set of values and by partnering with organizations that have the finest reputation for quality. There are no shortcuts; we believe that our goals are accomplished only with a real commitment from every employee.

Our values and beliefs require that we:

  • Treat each employee fairly, providing opportunities to enhance the means by which we improve our service.

  • Treat employees and colleagues with respect; UNIVERSITY HEALTH CARE, INC. does not tolerate discrimination of any kind.

  • Encourage all managers and supervisors to involve employees in creative problem solving. When problems arise, an important part of dealing with them is understanding how to avoid them in the future.

  • Provide consistent leadership and competent on-the-job training.

  • Maintain an open-door policy that encourages interaction and discussion; encourage ideas to improve the workplace and increase productivity.

  • Provide effective and efficient corrective action to resolve customer service issues, ensure complete patient satisfaction, and avoid recurrence of those issues.

  • Deliver competitive, outstanding service to our patients and partner with other service providers who share that goal.

  • Make “Do It Right the First Time” our team attitude to ensure continued growth and prosperity.